Last updated October 24, 2026

Refund policy

Shopify supplier-file rescue

If the five-product file does not import as drafts, we refund the $59. The customer’s five-product draft import is the acceptance test. Email the exact import error so we can identify the problem.

Business Profile preparation

Intake is free. We confirm fit before payment. If we cannot deliver the agreed document checklist, evidence organization and appeal text, we refund the $79. We do not guarantee reinstatement; Google’s decision is not a refund condition.

Merchant Center store check

This is a free tool, not a paid offer. There is no payment to refund.

How to request a refund

Email hello@merchantunstuck.com with your order reference and the relevant error. No additional deadline or paid retry is required. If we decline paid work, cannot deliver the agreed scope, or lose or alter customer content, we refund the payment.

See the terms for scope and exclusions. These terms do not limit your rights under applicable law.